Return and Exchange Policy for TUH School Uniforms
We want you to be satisfied with your purchase. If you are not, here’s what you need to know:
1. Eligibility for Returns and Exchanges
- Items must be returned within 2 days of receipt
- Items must be unused, unwashed, and in original packaging with tags attached.
- Customized or personalized uniforms are not eligible for return or exchange.
2. Return Process
- Contact our customer service at ([email protected]/0777594888)to initiate a return.
- Provide your order number and reason for return.
- Once approved, send the item back to the address provided by our team.
3. Exchanges
- To exchange for a different size or item, follow the return process and place a new order for the desired item.
4. Damaged/Defective Items.
- Report issues within 48 hours of delivery with photos/video proof., Replacement subject to stock availability; else, a refund will be issued.
5. Liability
- We are not responsible for incorrect addresses or failed deliveries due to customer errors.